Q.
Does the driver include any connectors?
A.
Yes, our driver products include two cables: a connecting cable between motor and driver and a cable for control)
Q.
What is the difference between KA and HA?
A.
KA model ; The input gear of the motor which engages with a motor pinion is spur.
HA model: The input gear is helical.
There is no difference in motor characteristics between KA and HA.
Q.
Is a model not on the catalogue available?
A.
一Some models are not available. Please inquire from the contact form.
Q.
What is the difference between AM and AMD?
A.
The case of AM gear is press case whereas AMD gear case is diecast.
Q.
What is the difference between AG and AGD?
A.
The case of AG gear is press case whereas AGD gear case is diecast.
Q.
Can I use the motor for 24V with a different voltage?
A.
It is possible but out of warranty. Operation voltage is within 10% +/- of the rated voltage. Please inquire from our contact form for usage out of the rated voltage.
Q.
Are the products CE mark certified?
A.
None of our products are CE mark certified.
Q.
Are the products ROHS compliant?
A.
Yes, most products are ROHS compliant.
Q.
Can we purchase customized products?
A.
Yes, it is possible to customize our products. Please inquire from our contact form.
Q.
What is the difference between standard products and customized products?
A.
Customized products are dedicated to certain customers and we do not offer them to other customers.
Q.
Can I purchase a model that is not on this website?
A.
Please inquire from the contact form.
Q.
Do you have motors in stock?
A.
We don't have any assembled products in stock due to build-to-order manufacturing. We manufacture products upon orders.
Q.
Can I purchase a motor alone, without gears?
A.
Yes, it is possible.
Q.
Can I purchase spare tubes?
A.
Depending on the tube type, yes. However, we cannot offer spare tubes for some products.
Q.
What is the minimum lead time after I place my order?
A.
当We will share the lead time after the order is confirmed because we arrange the producion upon order. If the order amount is 1-10pcs, usually we can ship out the order within 2 weeks. It may take about a week or longer to deliver the order depending on the shipping address.
Q.
Can I purchase the parts of the product?
A.
No, we don't offer parts.
Q.
I would like to fix a product by myself. Is it possible?
A.
It is not covered by warranty if you fix the product by
Q.
Which representative should I contact?
A.
We can introduce a representative depending on your address. Please inquire from contact form.
Q.
Do you provide a user's guide?
A.
For drivers, yes. We only provide user's guides for our drivers.
Q.
Do you provide data for CAD?
A.
Yes, the data is 2D CAD data.
>You can download the data from here.
Q.
Do you issue a certificate of origin?
A.
No, we don't offer certificate of origin.
Q.
Do you provide export documents to the US or China?
A.
No, we don't issue specific documents for export to the US or China.
Q.
Can you ship directly to a designated address?
A.
Yes, please specify the address when you order.
Q.
Can I select the carrier?
A.
Some carriers are not available.
Q.
Can you ship internationally?
A.
International shipment is only available for orders through our representatives. Please inquire from our contact form.
Q.
What is the payment term?
A.
T/T remittance on order for the first transaction, or individual customers.Please inquire from contact form.