Pioneer of geared motor / geared pump
TSUKASA ELECTRIC CO.,LTD
FAQ
Products
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Q.
Does the driver include any connectors?
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A.
Yes, our driver products include two cables: a connecting cable between motor and driver and a cable for control)
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Q.
What is the difference between KA and HA?
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A.
KA model ; The input gear of the motor which engages with a motor pinion is spur.
HA model: The input gear is helical.
There is no difference in motor characteristics between KA and HA.
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Q.
Is a model not on the catalogue available?
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A.
一Some models are not available. Please inquire from the contact form.
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Q.
What is the difference between AM and AMD?
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A.
The case of AM gear is press case whereas AMD gear case is diecast.
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Q.
What is the difference between AG and AGD?
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A.
The case of AG gear is press case whereas AGD gear case is diecast.
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Q.
Can I use the motor for 24V with a different voltage?
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A.
It is possible but out of warranty. Operation voltage is within 10% +/- of the rated voltage. Please inquire from our contact form for usage out of the rated voltage.
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Q.
Are the products CE mark certified?
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A.
None of our products are CE mark certified.
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Q.
Are the products ROHS compliant?
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A.
Yes, most products are ROHS compliant.
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Q.
Can we purchase customized products?
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A.
Yes, it is possible to customize our products. Please inquire from our contact form.
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Q.
What is the difference between standard products and customized products?
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A.
Customized products are dedicated to certain customers and we do not offer them to other customers.
Order
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Q.
Can I purchase a model that is not on this website?
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A.
Please inquire from the contact form.
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Q.
Do you have motors in stock?
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A.
We don't have any assembled products in stock due to build-to-order manufacturing. We manufacture products upon orders.
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Q.
Can I purchase a motor alone, without gears?
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A.
Yes, it is possible.
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Q.
Can I purchase spare tubes?
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A.
Depending on the tube type, yes. However, we cannot offer spare tubes for some products.
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Q.
What is the minimum lead time after I place my order?
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A.
当We will share the lead time after the order is confirmed because we arrange the producion upon order. If the order amount is 1-10pcs, usually we can ship out the order within 2 weeks. It may take about a week or longer to deliver the order depending on the shipping address.
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Q.
Can I purchase the parts of the product?
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A.
No, we don't offer parts.
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Q.
I would like to fix a product by myself. Is it possible?
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A.
It is not covered by warranty if you fix the product by
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Q.
Which representative should I contact?
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A.
We can introduce a representative depending on your address. Please inquire from contact form.
User's guide, documents
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Q.
Do you provide a user's guide?
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A.
For drivers, yes. We only provide user's guides for our drivers.
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Q.
Do you provide data for CAD?
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A.
Yes, the data is 2D CAD data.
＞You can download the data from here.
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Q.
Do you issue a certificate of origin?
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A.
No, we don't offer certificate of origin.
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Q.
Do you provide export documents to the US or China?
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A.
No, we don't issue specific documents for export to the US or China.
Shipping cost, payment
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Q.
Can you ship directly to a designated address?
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A.
Yes, please specify the address when you order.
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Q.
Can I select the carrier?
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A.
Some carriers are not available.
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Q.
Can you ship internationally?
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A.
International shipment is only available for orders through our representatives. Please inquire from our contact form.
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Q.
What is the payment term?
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A.
T/T remittance on order for the first transaction, or individual customers.Please inquire from contact form.